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Closeout Pro Privacy Policy

Closeout Pro LLC (“Closeout Pro,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you use our websites, services, applications, or otherwise interact with us (collectively, the "Service").

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use the Service.

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1. Information We Collect

We collect information directly from you, automatically through your use of the Service, and from third-party sources.

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a. Information You Provide

  • Account Information: When you register for an account, we collect personal information such as your name, email address, company name, phone number, and password.

  • Project Information: You may upload project-related documents, including closeout binders, warranties, punch lists, and other content necessary to use the Service.

  • Payment Information: If you make a purchase through our Service, we collect payment information, including your billing address and credit card details (processed through a third-party payment processor).

  • Communications: When you contact us or participate in surveys, we collect the content of your communications and any additional information you provide.

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b. Information We Collect Automatically

When you use the Service, we automatically collect:

  • Usage Information: Data related to how you interact with the Service, such as the pages or features you access, the time spent on those pages, and the actions taken.

  • Device Information: Details about the device you use to access the Service, including your device type, operating system, browser type, IP address, and mobile carrier.

  • Cookies and Similar Technologies: We use cookies and similar technologies to track your interaction with the Service, remember your preferences, and improve the user experience.

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c. Information from Third-Party Sources

We may receive information about you from third parties, such as your employer or integration partners, and combine it with the information we collect through the Service.

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2. How We Use Your Information

We use your information for various purposes, including:

  • Providing and Improving the Service: To operate, maintain, and enhance the Service, personalize your experience, and troubleshoot technical issues.

  • Processing Transactions: To process payments and manage subscriptions.

  • Communicating with You: To send you updates, promotional materials, and important service-related communications, such as security updates and administrative messages.

  • Analyzing Usage: To monitor and analyze usage trends and preferences, ensuring the continued functionality and improvement of the Service.

  • Compliance: To comply with legal obligations, enforce our agreements, and protect the rights and safety of Closeout Pro and others.

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3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following ways:

a. With Service Providers

We engage third-party companies or individuals to provide services on our behalf, such as payment processing, data storage, analytics, and customer support. These providers have access to your information solely to perform these tasks on our behalf and are contractually bound to protect your information.

b. With Your Consent

We may share your information with third parties if you consent to such sharing.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or transfer of your personal data.

d. Legal Obligations

We may disclose your information if required to do so by law, such as in response to a subpoena, legal process, or government request, or to protect the rights, property, and safety of Closeout Pro, our users, or the public.

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4. Data Retention

We will retain your information for as long as your account is active, as needed to provide you with the Service, and for other essential purposes such as complying with legal obligations, resolving disputes, and enforcing agreements.

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5. Data Security

We take reasonable steps to protect your information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet-based service can be 100% secure, so we cannot guarantee the absolute security of your information.

 

6. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access: The right to request access to your personal information.

  • Correction: The right to request correction of inaccurate or incomplete information.

  • Deletion: The right to request deletion of your personal information.

  • Portability: The right to request a copy of your information in a portable format.

  • Opt-Out of Marketing: The right to opt-out of marketing communications.

To exercise these rights, contact us at support@closeout-pro.com. We may need to verify your identity before processing your request.

 

7. Cookies and Tracking Technologies

We use cookies to enhance your experience and analyze usage patterns. You can control the use of cookies at the browser level, but disabling them may affect certain functionalities of the Service.

 

8. International Transfers

If you are accessing the Service from outside the United States, your information may be transferred to and processed in the U.S. By using the Service, you consent to such transfers.

 

9. Children’s Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our Service. Your continued use of the Service after any changes indicates your acceptance of the new policy.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

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